Terms & Conditions

Purpose and overview

These General Conditions of Use, Conditions of Sale and Privacy Policy govern the use of the website guadianeja.shopery.com (hereinafter the “Website”), owned by VINÍCOLA DE CASTILLA S.A. (hereinafter the “Company”) with Tax ID No. (CIF) A13007240, with registered offices at CALLE I S/N, 13200 MANZANARES (C. REAL) and registered in the CIUDAD REAL Companies Register in volume 58, folio 50, General Section, sheet 193, Tel. +34926647800, contact e-mail: [email protected]
Through the website guadianeja.shopery.com, the Company provides information regarding its products and services and offers purchasing and contracting options within the Spanish mainland. Due to the content and intent of the Website, anyone wishing to benefit from its services is required to take on the status of “Client”, by completing the registration form and following the steps subsequently provided by the Company in an e-mail. The status of Client implies acceptance of these Terms and Conditions.
In any case, certain pages of the website can be accessed by individuals and legal persons who do not actually register or make a purchase (hereinafter “Users”). In this respect, Users accessing these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, insomuch as they can be applied.
The Company hereby informs Clients and Users that the territory in which is accepts and distributes orders from is Spain (hereinafter, the “Territory”).

Information on products and services

The descriptions of the products and service shown on the Website are based on information provided by the Company. However, the information given on each product, and any related photos or videos and the brand names, trademarks or logos of any kind appearing on the Website of the Company, are shown on GUADIANEJA for guidance only.

Prices and payment options

All prices of products shown on the Website include VAT and any other taxes that may apply. The shipping costs for the delivery of the products are listed separately and must be accepted by the Client. Once the relevant form has been completed, the User must make the required payment for the order using one of the payment methods specified on the Website: Visa, MasterCard, Maestro or Bank Transfer. Once the payment has been made, the User will receive a confirmation e-mail for the order containing a summary of the purchased articles.

Availability

The Company informs the Client that the availability of units is updated using warehouse stock information. At no time will the Company intentionally offer more units for sale than are available without giving prior warning to the consumer. The Company will make every effort to fulfil all Client products requests.
Nevertheless, on occasion, and due to circumstances outside the control of the Company, such as human error or computer system failures, it is possible that the quantity eventually issued by the supplier differs from the order placed by the Company to fulfil Client orders.
In the event that the product is out of stock after the order has been placed, the Client will be informed by e-mail of the full or partial cancellation of the order. The partial cancellation of the order due to lack of stock does not grant the right to cancel the entire order. If, following the cancellation, the Client wishes to return the delivered product, the appropriate steps must be followed as stated in the Returns section.

Payment

The Client undertakes to pay for the goods when the order is placed. The relevant shipping costs shall be added to the initial price shown on the Website for each of the products offered. In any event, these costs shall be communicated in advance to the Client before the purchase is completed. The ticket or proof of purchase corresponding to the purchase order will be available and appear in the “My account”, “Orders” section. The Client shall pay the amount corresponding to their order using one of the payment options offered by the Company in the “Payment” section. The Client must notify the Company of any improper or fraudulent use of the card used for the purchases, via e-mail or telephone, as soon as possible, so that the Company can carry out any appropriate actions.

Security

The Company uses the maximum security measures commercially available in the industry. Also, the payment process operates on a secure server using SSL (Secure Socket Layer) protocol. The secure server establishes a connection in such a way that the information transmitted is encrypted using a 128-bit algorithm, ensuring that it will only be intelligible to the Client’s device and the Website’s server.
Accordingly, using the SSL protocol ensures that:

  • The Client is submitting their data to the server centre of the Company and not to a bogus one.
  • Data between the Client and the server centre of the Company is transmitted encoded, impeding any possible access or use by third parties.

Shipping

Except under exceptional circumstances resulting from the customisation of products, or due to unforeseen or extraordinary circumstances, we will ship the order containing the products pertaining to each Shipping Confirmation within the period stated on the Website according to the shipping method selected and, in all cases, within a maximum period of 30 days from the date of the Order Confirmation. If for any reason we are unable to meet the delivery date, you will be kept informed and given the option of either continuing with the purchase with an extended delivery time or cancelling it with a full refund. For the purposes of these Conditions, ‘delivery” or the order having been “delivered” is deemed to have happened when you or a third party indicated by you acquires the material possession of the goods, which shall be evidenced by means of signing the order receipt at the agreed delivery address.

Refund policy

General information
We offer a 14 day return period from the date of receipt of the product. This means we must have received the refund request during the 14-day period.

Accepted reasons for refunds
Damaged, defective or incorrect products.
If the product you receive is damaged, defective or incorrect, you have a period of 14 days, from the date the order is received, to return it to us in its original packaging.

Shipping costs
We will be responsible for the shipping costs if the reasons for the refund are verified to comply with our refund policy.

Uso de cookies

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